Reference

Legal Terms That Govern Your Account

These terms set out how fk99 operates, what you agree to when you open an account, and how we handle your rights under applicable law. Access to our platform depends on your local law and eligible regions — read this before you proceed.

Jurisdiction-dependent accessAccount holder obligationsBangladesh eligibility rulesWallet and payment conditions
fk99 Legal Terms That Govern Your Account
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

Your account data is stored securely and accessed only for the purposes set out in our privacy policy. We use SSL encryption across all account and payment flows, including bKash, Nagad, and Rocket transactions. You can request a copy of your data or ask us to close your account at any time through the support channels above.

Data Retention

We retain account and transaction records for the period required by applicable law; you may request details of what we hold via support.

Cookie Use

We use session and analytics cookies to keep your account secure and improve platform performance; you can manage preferences in your browser.

Account Security

Every login is protected by OTP verification sent to your registered mobile number; report any unauthorised access immediately via live chat.

Data Requests

To access, correct, or delete your personal data, submit a written request through the email support channel listed in your account dashboard.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Raise your issue through the channel that suits you — we aim to respond to legal queries within one business day.

Team online

Live Chat

Open the chat widget from any page on fk99 to reach our support team for account and legal queries in real time.

Email Support

Send detailed legal or dispute queries to our support address listed in your account dashboard under Help.

Account Help Centre

Log in and visit the Help section for self-service answers on eligibility, wallet conditions, and account terms.

Common Legal and Eligibility Questions

These are the questions we get most often about account terms, eligibility, and your rights as an account holder on fk99.

Access depends on your local law and eligible region. You are responsible for confirming that using this platform is lawful where you are located before opening an account.

We may suspend or permanently close accounts where eligibility cannot be confirmed or where local law prohibits access. Any wallet balance may be held pending verification.

Raise the dispute through live chat or email support within 7 days of the transaction. Include your account ID and the payment reference shown in your wallet history.

Submit a written request via the email support channel in your account dashboard. We will respond within the timeframe required by applicable law in your jurisdiction.

Yes. Contact support to close your account. We retain records only for the period required by law; you can ask us what we hold and request deletion of non-mandatory data.

The governing law is stated in the full terms document accessible from your account dashboard. Eligibility and enforceability depend on your local jurisdiction and applicable regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.