Reference

How fk99 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make deposits via bKash, Nagad, or Rocket, and use our lobby.

Account DataPayment PrivacyCookie ControlsData RequestsContact Support
fk99 How fk99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on login. If we detect a new device or an unusual location, we prompt a second verification step before granting access to your wallet or transaction history.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without losing your account data.

Data Retention

Active account data is held while your account is open. After closure, we retain records for the period required under applicable regulations, then delete or anonymise them. You can request early deletion where local law permits.

Requesting Changes

To access, correct, or request deletion of your personal data, contact support via live chat or email with your registered details. We aim to respond and action verified requests within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our team can handle data queries, correction requests, and account-access questions directly through chat.

Email Support

Send your data request or privacy question to our support address. Include your registered phone number so we can verify your identity before making any changes.

Account Settings

Some data — like your registered email and phone number — can be updated directly inside your account settings without contacting support. Log in and go to Profile to start.

Common Questions About Your Privacy

We collect your name, email, and phone number at registration. Device identifiers and session logs are recorded automatically to protect your account from unauthorised access.

No. We record transaction references and amounts for your payment history, but your mobile wallet PIN and full credentials are never stored on our servers.

Contact our support team via live chat or email with your registered phone number. We will verify your identity and provide the data we hold within a reasonable timeframe.

Yes, where permitted under applicable local law. After account closure we retain records for a regulatory period, then delete or anonymise them. Submit a deletion request through support.

Data is shared only with payment processors handling bKash, Nagad, and Rocket transfers, and with service providers necessary to operate the platform. We do not sell data to advertisers.

Adjust cookie preferences through your browser settings at any time. Session cookies are needed to keep you logged in; analytics cookies can be disabled without affecting your account or wallet access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.